Now Hiring! – Area Service Office Manager
The New Hampshire Area Assembly Service Office serves as a clearing house of information, as a communications center and as a source of AA conference-approved literature. The office is currently open six hours a day, Tuesday – Friday, and four hours on Saturday. Office staff help customers, pack and ship literature orders, process the mail, answer phone calls and respond to emails, communicate with trusted servants, keep the office clean, and attend to other daily functions typical of an office and retail environment.
The NHAA Service Office Manager is responsible for these activities, but also has additional duties such as inventory management, preparation of weekly bank deposits, supervision of other staff and office volunteers, and attendance at the monthly Service Office Committee meeting. The Office Manager ensures the office is staffed during all open hours, and provides the necessary training to keep the office running smoothly.
The office manager typically works 12 – 15 hours per week, and we are looking to hire by August. This will position will be on-site at our new location in Concord.
Desired Qualifications:
The ideal candidate will:
- Have at least two years of continual sobriety
- Be familiar with the 12 Steps and 12 Traditions
- Have experience working with Microsoft Excel and spreadsheets
- Possess the ability and willingness to learn new software and be trained
- Excellent communications skills with a focus on positive customer experience
Nice-to-Haves:
- Prior office, administrative, or retail experience with packing/shipping
- Experience managing staff
- Working knowledge of Google Apps and Google Workspace
- Experience with Shopify or other Point-of-Sale or online store tools
Interested? Email your resume, attn: Service Office Chair to soc@nhaa.net before July 15.