Area Service Office Manager – Job Opening
New Hampshire Area Assembly (Area 43)
📍 Concord, NH
🕒 Part-Time (approximately 20 hours per week, with occasional Saturdays)
About the Role
The New Hampshire Area Assembly is seeking a Part-Time Service Office Manager to support the daily operations of the Area 43 Service Office. This role is vital to ensuring that literature, information, and service support remain available to AA members, groups, and trusted servants throughout the Area.
The Part-Time Service Office Manager builds on the responsibilities of the Customer Service Representative role and provides additional oversight, coordination, and administrative support to the Service Office Committee.
Key Responsibilities
Financial & Reporting Support
- Compile end-of-week deposits on Fridays
- Send required deposit information to the Treasurer
- Make bank deposits
- Run end-of-month reports and share them with the Treasurer and Service Office Committee Chair
Ordering & Inventory
- Complete monthly ordering of AA literature and needed stock
- Order office supplies as needed
- Conduct monthly spot-check inventory of selected items
- Complete annual full inventory of stock
Service Office Committee
- Attend monthly Service Office Committee meetings
- Provide updates on office operations, inventory, and staffing
Scheduling, Training & Volunteers
- Schedule volunteers and employees and fill uncovered shifts
- Train new employees and volunteers
- Oversee all aspects of the volunteer program, including recruiting, training, and scheduling
Payroll Support
- Provide weekly employee hours to the Service Office Committee Chair
- Payroll is processed weekly by the Service Office Committee Chair
Communication & Office Support
- Serve as a primary point of contact for the Service Office
- Communicate with AA members, groups, and Area 43 leadership
- Manage daily office operations and customer service needs
Qualifications
- Working knowledge of the Twelve Steps and Twelve Traditions
- Strong communication skills and a personable, professional demeanor
- Comfortable using spreadsheets and learning new software
- Prior retail, office, or shipping experience helpful but not required
- Reliable, organized, and able to manage multiple responsibilities
Schedule & Location
- Approximately 20 hours per week
- Occasional Saturday availability
- In-person work at the Service Office located at:
2½ Beacon Street, Suite 163, Concord, NH
How to Apply
If you are interested in learning more or applying for this position, please submit your resume or direct questions to the Service Office Chair:
This is an opportunity to be of meaningful service while supporting the work that helps AA continue to carry the message throughout New Hampshire.
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